Policies

Zero Tolerance 

iDriveDFW  LLC does not tolerate the use of alcohol or drugs by drivers. If a rider believes the driver may be under the influence of drugs or alcohol, the rider can have the driver END THE TRIP IMMEDIATELY.

iDriveDFW LLC maintains a stringent zero tolerance policy concerning the use of intoxicating substances. Any usage of alcohol or drugs while on duty will result in an immediate suspension without pay, followed by a thorough investigation of the incident or charge. Should the investigation confirm a violation of the zero tolerance policy, the driver will be terminated immediately for cause. We prioritize the safety and well-being of our clients and hold our drivers to the highest standards of professionalism. By strictly enforcing this policy, we ensure a secure and reliable transportation experience for all.

After the driver has ended the ride, riders are requested to report their feedback at (972)765-7834.

Promptly after a zero-tolerance complaint is filed, IiDriveDFW LLC shall suspend the driver until further investigation.

iDriveDFW LLC  does not allow Drivers to operate any company vehicles within 8 hours of consuming any alcoholic beverages.

To make a complaint, please contact iDriveDFW LLC at (972)765-7834 or by email at info@idrivedfw.net

To report complaints to the city of Dallas call: 311